Privacy Policy
General
We at Dallmayr Pay GmbH are committed to protecting your privacy. This Privacy Policy applies to
both our Websites (Dallmayr.de) and our Cloud
Service (the Cloud Service), including our associated mobile applications (Mobile Apps) owned
and controlled by Dallmayr Pay.
When you use the Cloud Service, we may collect and store general, non-identifiable information
about pages accessed, usage of Service features, geographic location, the device you are using,
an anonymized version of your IP address and the address of web sites that refer you to the
Service. We also store your email address and UserID that you choose when you register for an
account. We may use this information to protect us and our users from spam, viruses, identity
theft,
illegal or harmful activities, as well as to understand how people use the Service, which
features work and which don’t, and to help us develop and improve the Service. We may
create anonymous records by excluding personally identifiable information (such as your name)
from records. We may collect information from you, so as to refine and enhance the services we
can offer to you. We will only collect this data with your consent.
Privacy Policy
This Privacy Policy governs our data collection, processing and usage practices. It also
describes your choices regarding use, access and correction of your personal information. If you
do not agree with the data practices described in this Privacy Policy, you should not use the
Websites or the Cloud Service.
We periodically update this Privacy Policy. We will post any privacy policy changes on this page
and, if the changes are significant, we will provide a more prominent notice by sending you an
email notification, or if you use to the Cloud Service, through the Dallmayr Pay app.
While we will notify you of any material changes to this Privacy Policy, we encourage you to
review this Privacy Policy periodically. We will also keep prior versions of this Privacy Policy
in an archive for your review. If you have any questions about this Privacy Policy or our
treatment of the information you provide us, please write to us by email at hotline-dcs@dallmayr.de or by mail
to Dallmayr Pay GmbH,
Prannerstraße 10, 80333 München, Germany
Use of the Cloud Service by Dallmayr Pay
Our online Clouds Service allows users to register and use our services. These services include
inviting other users and visitors.
The information added to the Cloud Service either by users themselves or when a Cloud Service
user adds the information, is stored and managed on our service providers' servers. This
information is then used to contact visitors or facilitate bookings by the Cloud Service user.
Use by Our Customers
Our customers use the Cloud Service to invite Visitors, allow access to their Property, bookings
or manage Property information. Dallmayr Pay does not control the content the customer provides
or the types of information that our customers may choose to collect or manage using the Cloud
Service. That information belongs to them and is used, disclosed and protected by them according
to their privacy policies and is not subject to this Privacy Policy. Dallmayr Pay processes our
customers' information as they direct and in accordance with our agreements with our customers,
and we store it on our service providers' servers, but we do not have control over its
collection or management. Our agreements with our customers prohibit us from using that
information, except as necessary to provide and improve the Cloud Service, as permitted by this
Privacy Policy, and as required by law. We have no direct relationship with individuals who
provide Personal
Information to our customers. Dallmayr Pay acknowledges that you have the right to access your
Personal Information. Our customers control and are responsible for correcting, deleting or
updating information they have collected from you using the Cloud Service. If requested to
remove data, we will respond within a reasonable timeframe. We may work with our customers to
help them provide notice to their visitors about their data collection, processing and usage.
Our agreements
with our customers prohibit them from using the Cloud Service to collect, manage, or process
Sensitive Information. We are not responsible for our customers' use of information they collect
on the Cloud Service.
Dallmayr Pay collects information under the direction of its customers and has no direct
relationship with the individuals whose Personal Information it processes. If you are a customer
of one of our customers and would no longer like to be contacted by one of our customer that use
our Cloud Service, please contact the customer that you interact with directly. We may transfer
Personal Information to companies that help us provide our service. Transfers to subsequent
third
parties are covered by the service agreements with our customers.
"Sensitive Information"
This refers to credit or debit card numbers, personal financial account information, Social
Security numbers, passport numbers, driver's license numbers or similar personal identifiers,
racial or ethnic origin, physical or mental health condition or information, or other
employment, financial or health information.
Information We Collect
General
We will do our best to resist baseless legal requests to access information. However, we may
disclose User’s information or content to satisfy a law, regulation, legal process,
governmental request or governmental order. Our policy is to give you advance notice if we are
required to release your information unless by law we are prohibited from or advised against
doing so.
If we think that by disclosing your information may prevent serious harm to us, to you, or to
anyone else for that matter, we may do so without notifying you. Finally, we may disclose your
information if we believe it is necessary to detect, prevent, or otherwise address safety,
fraud, or security concerns related to the Service.
When You Visit our Websites
You are free to explore the Websites without providing any Personal Information about yourself.
When you visit the Websites or register for the Cloud Service, we request that you provide
Personal Information about yourself, and we collect Navigational Information.
When You Use our Mobile Application
In addition to information we collect on our Websites, when you use our Mobile Apps or Web App we
may also collect your city location, device model and version, device identifier (or
“UDID”), OS version, and your Dallmayr Pay Cloud Service credentials.
We send push and email notifications on certain events (for example: if your visitor arrives). If
you no longer wish to receive such communications, you may turn them off at the device level for
push notifications and notification settings within the app.
"Personal Information"
This refers to any information that you voluntarily submit to us and that identifies you
personally, including contact information, such as your name, e-mail address, company name,
address, phone number, and other information about yourself or your business. Personal
Information can also include information about any transactions, both free and paid, that you
enter into on the Websites, and information about you that is available on the internet, such as
from Facebook,
LinkedIn, Twitter and Google, or publicly available information that we acquire from service
providers.
Personal Information also includes Navigational Information or Payment Information where such
information can directly or indirectly identify an individual. Navigational information refers
to information about your computer and your visits to this website such as your IP address,
geographical location, browser type, referral source, length of visit and pages viewed. Please
see the "Navigation Information" section below. Except for this, we do not collect Sensitive
Information
from you.
Log Files
When you use our services our view content provided by us, we automatically collect information
about your computer hardware and software. This information can include your IP address, browser
type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML
pages, graphics, etc.), operating system, clickstream data, access times and referring website
addresses. This information is used by Dallmayr Pay for the operation of the Cloud Service, to
maintain quality of the Cloud Service, and to provide general statistics regarding use of the
Dallmayr Pay Website.
Information About Children
The Websites are not intended for or targeted at children under 16, and we do not knowingly or
intentionally collect information about children under 16 If you believe that we have collected
information about a child under 16, please contact us at hotline-dcs@dallmayr.de, so that we
may delete the information.
How We Use Information We Collect
General
We do not make money from selling advertising through the Software Service, serving ads to you,
or selling information about you to third parties, including advertisers, data brokers, search
engines, or anyone else. We may share your information, including personal information, with
third parties under several circumstances, including (1) if you tell us it is OK to do so (2) if
there is a need to do so to comply with applicable law or legal obligations (3) if we contract
with
a third party service provider to offer services for our users — for example, with a credit card
processing company if you decide to buy something through the Service
Compliance with Our Privacy Policy
We use the information we collect only in compliance with this Privacy Policy. Customers who
subscribe to our Cloud Services are obligated through our agreements with them to comply with
this Privacy Policy.
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
Use of Personal Information
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal
Information to:
- improve your browsing experience by personalizing the Websites and to improve the Cloud
Service
- send information to you regarding changes to our Customer Terms of Service, Privacy Policy
(including the Cookie Policy), or other legal agreements
- meet legal requirements
- to provide the Cloud Service (which may include the detection, prevention and resolution of
security and technical issues)
- to respond to customer support requests; and
- otherwise to fulfil the obligations under the Dallmayr Pay Customer Terms of Service.
Legal basis for processing Personal Information (EEA visitors only)
If you are a visitor/customer located in the European Economic Area ("EEA"), Dallmayr Pay GmbH is
the data controller of your personal information. For questions regarding this Privacy Policy we
can be contacted at hotline-dcs@dallmayr.de.
Our legal basis for collecting and using the personal information described above will depend on
the personal information concerned and the specific context in which we collect it. However, we
will normally collect personal information from you only where we have your consent to do so,
where we need the personal information to perform a contract with you, or where the processing
is in our legitimate interests and not overridden by your data protection interests or
fundamental
rights and freedoms. In some cases, we may also have a legal obligation to collect personal
information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a
contract with you, we will make this clear at the relevant time and advise you whether the
provision of your personal information is mandatory or not (as well as of the possible
consequences if you do not provide your personal information). Similarly, if we collect and use
your personal information in reliance on our legitimate interests (or those of any third party),
we will make
clear to you at the relevant time what those legitimate interests are.
Use of Navigational Information
We use Navigational Information to operate and improve the Websites and the Cloud Service. We may
also use Navigational Information alone or in combination with Personal Information to provide
you with personalized information within our Apps.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal
Information from unauthorized access, use or disclosure. We secure the Personal Information you
provide on computer servers in a controlled, secure environment, protected from unauthorized
access, use or disclosure. All Personal Information is protected using appropriate physical,
technical and organizational measures.
We additionally use a variety of industry-standard security technologies and procedures designed
to help protect your information from unauthorized access, use, or disclosure. Despite these
measures, you should know that we cannot fully eliminate security risks associated with
information and mistakes may happen. You can access or change your personal profile and contact
information or delete your account through our personal settings. If you choose to delete or
deactivate
the account, you can no longer retrieve the content or reactivate the account, and we cannot do
so for you. Also, your username may become available for another person to use.
OpenStreetMap and CartoDB
We integrate the maps of the service "OpenStreetMap" (https://www.openstreetmap.de), which are offered on the basis of the Open
Data Commons Open Database License (ODbL) by the OpenStreetMap Foundation (OSMF).
As far as we know, OpenStreetMap will only use the user's data for the purpose of displaying the
map functions and temporarily storing the selected settings. This data may include in particular
the IP addresses and location data of users, which, however, may not be collected without their
consent (as a rule within the framework of the settings of their mobile devices).
We also use base maps provided by CartoDB.
The data can be processed in the USA. For more information, please see the OpenStreetMap
Privacy Policy and CartoDB Privacy
Policy
External Websites
Our Websites provide links to other websites. We do not control, and are not responsible for, the
content or practices of these other websites. Our provision of such links does not constitute
our endorsement of these other websites, their content, their owners, or their practices. This
Privacy Policy does not apply to these other websites, which are subject to any privacy and
other policies they may have.
Retention of Personal Information
How long we keep information we collect about you depends on the type of information. as
described in further detail below.
After such time, we will either delete or anonymize your information or, if this is not possible,
then we will securely store your information and isolate it from any further use until deletion
is possible.
We retain Personal Information that you provide to us where we have an ongoing legitimate
business need to do so (for example, as long as is required in order to contact you about the
Cloud Service or our other services, or as needed to comply with our legal obligations, resolve
disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal Information, we
securely delete the information or anonymise it or, if this is not possible, then we will
securely store your Personal Information and isolate it from any further processing until
deletion is possible. We will delete this information from the servers at an earlier date if you
so request, as described in "To Unsubscribe from Our Communications" below.
If you provide information to our customers as part of their use of the Cloud Service, our
customers decide how long to retain the personal information they collect from you. If a
customer terminates its use of the Cloud Service, then we will provide customer with access to
all information stored for the customer by the Cloud Service, including any Personal Information
provided by you, for export by the customer according to our agreement with our customer. After
termination,
we may, unless legally prohibited, delete all customer information, including your Personal
Information, from the Cloud Service.
How we Share Information we Collect
Service Providers
We employ other companies and people to provide services to visitors to our Websites, our
customers, and users of the Cloud Service and may need to share your information with them to
provide information, products or services to you.
We also share only the absolute necessary amount of data.
In all cases where we share your information with such agents, we explicitly require the agent to
acknowledge and adhere to our privacy and customer data handling policies.
Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy
or otherwise, that company would receive all information gathered by Dallmayr Pay on the
Websites and the Cloud Service. In this event, you will be notified via email and/or a prominent
notice on our website, of any change in ownership, uses of your Personal Information, and
choices you may have regarding your Personal Information.
Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we
reasonably believe that use or disclosure is necessary to protect our rights, protect your
safety or the safety of others, investigate fraud, or comply with a law, court order, or legal
process.
Cookies and Similar Technologies
Cookies
Dallmayr Pay uses so called Session-Cookies if you login to the cloud service. Otherwise no
cookies are used.
How to Access & Control Your Personal Data
Reviewing, Correcting and Removing Your Personal Information
You have the following data protection rights:
- You can request access, correction, updates or deletion of your personal information.
- You can object to processing of your personal information, ask us to restrict processing of
your personal information or request portability of your personal information.
- If we have collected and process your personal information with your consent, then you can
withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness
of any processing we conducted prior to your withdrawal, nor will it affect processing of
your personal information conducted in reliance on lawful processing grounds other than
consent.
- You have the right to complain to a data protection authority about our collection and use
of your personal information.
To exercise any of these rights, please contact us at hotline-dcs@dallmayr.de or by mail to Dallmayr Pay GmbH, Dornacher Str.
3d, 85662 Feldkirchen, Germany.
We will respond to your request to change, correct, or delete your information within a
reasonable timeframe and notify you of the action we have taken.
